Complaints

Complaints

If you are dissatisfied with your treatment, the best thing to do is to contact your dentist and explain the situation. In most cases you will then be able to come to an agreement. Often there will be several valid treatment options available, and it is important that you, together with your dentist, find the treatment that is right for you. You’ll map this out prior to starting your treatment, but also after any treatment it is important to evaluate the results and consider further treatment options.

Results and duration of effects from any treatment will vary. It is impossible to guarantee the results of any treatment due to external factors such as immune response, microbiota, the patient’s own follow-up, wear, smoking, use of medication, the patient’s oral hygiene and the overall condition of the patient’s teeth. During the consultation, before treatment starts, the dentist will be able to give you a prediction concerning the treatments results and their lasting effects. Your original teeth are always superior and any restorations or replacements are expected to have a limited lifetime.

Assurance

If we fail to come to an agreement, it is possible to send a formal complaint to the Appeals Committee. Dentist Andersen is a member of the Norwegian dental association and is required to follow any decision make by the Appeals Committee. The Appeals Committee has the task of answering inquiries and processing complaints from patients regarding the professional execution of a treatment. For more information, please visit Forbrukerr├ądet.

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